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Returns & Shipping

Orders are shipped UPS with most deliveries occurring within 1-2 business days.

Orders Placed by 4:00 PM EST on a business day are shipped that day.

Orders placed after 4:00 pm EST are shipped the next business day.

Business days are considered Monday through Friday, excluding holidays. (

Please note the shipping times are estimates, not guaranteed delivery times. Some shipping delays can that are not within the control of Ice Bags Direct. We will immediately update our customers in these rare cases.



Where we ship

We ship to street addresses only (sorry, no P.O. Boxes) within the United States.

Return Policy

We stand behind everything we sell. If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

Returning an item:

Call us at 1-800-416-4448 or Contact Ice Bags Direct within 30 days of receiving the product and we will begin the return process.

Merchandise returned without RMA will not be accepted, and the carrier will charge the sender the freight in both directions. Please return your merchandise in the original box and packing materials. Do not destroy or discard original packing for 30 days.

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